Search

Ambulance takeover will shine a light on patient experience

PUBLISHED: 15:39 20 April 2017 | UPDATED: 15:39 20 April 2017

The public will be able to follow what ambulance staff do in a 'takeover' week. Photo: EEAST

The public will be able to follow what ambulance staff do in a 'takeover' week. Photo: EEAST

EEAST

Patient experience and what is done to improve services will be the focus of the latest ‘takeover’ week by the region’s ambulance service.

Running between Monday and Saturday next week, the East of England Ambulance Service NHS Trust (EAAST) will be sharing information and insight about its patient services and feedback, including the work of staff and volunteers within those clinical teams.

These teams help process information, feedback, and serious incidents which further improve the patient experience and development of staff and volunteers.

In addition, patient and staff stories will be used throughout the week.

Sandy Brown, Director of Nursing and Clinical Quality, said: “This is the first patient takeover week we’ve done, and we want to highlight the significant work done to help patients and their families feedback to the service, what we do with the information, and share first-person perspectives on care and improving services.

“Without knowing about patient experiences, it is harder to make decisions about how we progress – so the more we know, the more it can inform the training, development and education of our teams and the modelling of our service to enhance learning.

“We hope people take time to share the content and consider contacting us if they’ve needed to use the ambulance service recently, and thank everyone who takes the time to do this already.”

The Trust will be using #patienttakeover on social media platforms to promote the week and all of its content, which you can follow on Twitter, Instagram, and Facebook.

Other news

47 minutes ago

A venue in South Norfolk made it to the regional finals of The Wedding Industry Awards.

A property was burgled in a Norfolk village.

10:42

A much-loved pet has gone missing after a burglary at her owner’s home.

Work has started on the £10m EACH nook hospice in Framingham Earl, to replace the Quidenham hospice. Sophie Wyllie spoke to a family helped by the charity.

Most Read

47 minutes ago

A venue in South Norfolk made it to the regional finals of The Wedding Industry Awards.

Read more
United Kingdom

A property was burgled in a Norfolk village.

Read more
Tuesday, November 14, 2017

A Suffolk pub was packed out for its quiz night as it turned its usual Tuesday quizzing into a fundraising night for the Poppy Appeal and The Royal British Legion.

Read more
Royal British Legion
10:42

A much-loved pet has gone missing after a burglary at her owner’s home.

Read more
Friday, November 17, 2017

Shoppers in Diss will have less parking spaces if plans to build on more than 60 spaces from a supermarket in the town 
go ahead.

Read more
South Norfolk Council

Local Weather

Overcast

Overcast

max temp: 11°C

min temp: 10°C

Show Job Lists

Digital Edition

Image
Read the Diss Mercury e-edition today E-edition

Newsletter Sign Up

Sign up to receive our regular email newsletter