Search

Ambulance takeover will shine a light on patient experience

PUBLISHED: 15:39 20 April 2017 | UPDATED: 15:39 20 April 2017

The public will be able to follow what ambulance staff do in a 'takeover' week. Photo: EEAST

The public will be able to follow what ambulance staff do in a 'takeover' week. Photo: EEAST

EEAST

Patient experience and what is done to improve services will be the focus of the latest ‘takeover’ week by the region’s ambulance service.

Running between Monday and Saturday next week, the East of England Ambulance Service NHS Trust (EAAST) will be sharing information and insight about its patient services and feedback, including the work of staff and volunteers within those clinical teams.

These teams help process information, feedback, and serious incidents which further improve the patient experience and development of staff and volunteers.

In addition, patient and staff stories will be used throughout the week.

Sandy Brown, Director of Nursing and Clinical Quality, said: “This is the first patient takeover week we’ve done, and we want to highlight the significant work done to help patients and their families feedback to the service, what we do with the information, and share first-person perspectives on care and improving services.

“Without knowing about patient experiences, it is harder to make decisions about how we progress – so the more we know, the more it can inform the training, development and education of our teams and the modelling of our service to enhance learning.

“We hope people take time to share the content and consider contacting us if they’ve needed to use the ambulance service recently, and thank everyone who takes the time to do this already.”

The Trust will be using #patienttakeover on social media platforms to promote the week and all of its content, which you can follow on Twitter, Instagram, and Facebook.

Other news

11 minutes ago

Following the news a town is set to lose a central public toilet block residents have been sharing their views about the decision on social media.

Customers of a popular hairdresser who died in his salon have spoken of their devastation as the “sad loss of a wonderful man”.

Yesterday, 16:57

As thousands of runners prepare themselves for this year’s London Marathon, pupils at a primary School in Suffolk have held their own mini event is aid of a cause close to their school’s heart.

Yesterday, 13:38

The recent wet weather has delayed almost all the spring work for most young farmers – but it has opened a window for events and competitions, writes EVIE SCARBOROUGH–TAYLOR of Norfolk YFC.

Most Read

Yesterday, 12:21

An inspirational veteran and double amputee is set to be honoured with the highest civic honours a town council can bestow upon an individual.

Read more
Duncan Slater
Yesterday, 12:22

A town centre will lose its toilet block by the end of the year, following a council’s decision to allow the current building to be demolished.

Read more
Julian Mason
Yesterday, 16:57

As thousands of runners prepare themselves for this year’s London Marathon, pupils at a primary School in Suffolk have held their own mini event is aid of a cause close to their school’s heart.

Read more
Thu, 18:42

A popular hairdresser who died at his salon will be missed by those in the town where he worked, a community leader has said.

Read more
Yesterday, 08:47

These are the 15 criminals Norfolk Constabulary is currently appealing for help to hunt in the county with crimes ranging from sex offences to assault.

Read more

Local Weather

Partly Cloudy

Partly Cloudy

max temp: 19°C

min temp: 13°C

Show Job Lists

Digital Edition

Image
Read the Diss Mercury e-edition today
E-edition

Newsletter Sign Up

Sign up to receive our regular email newsletter