Stalking victim claims male carers sent to home despite women-only plea
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A disabled woman has claimed a male carer was sent to her home for more than three months, despite requesting women only due to a traumatic stalking experience.
The woman, who wishes to remain anonymous, said that Mears Care ignored her specific request for three and a half months that no men be allowed in her south Norfolk home.
But the company said it has received no complaints.
The mother-of-two said: 'I started with Mears in late 2017. I have no say in what care company I get. I have had no end of problems with them.
'I complained many times about male carers.'
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Mears Care is a London-based company that operates within Norfolk from Norwich and King's Lynn. The results of the last Care Quality Commission inspection to take place in Norwich said it required improvement in all areas apart from caring, which was rated as good.
The woman also said in the last month a company carer reversed their car into her electric garage door, which was now broken, trapping her mobility scooter inside.
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She said the company did not apologise for the incident for several days, and that the attitude of both carers and management has made her feel like a nuisance.
She said: 'The garage door has only been up for four months, and the carer didn't even say sorry. I then spoke to the management and it was almost as if it was an inconvenience, and they didn't apologise that day.
'I just spent the day crying because I didn't know what to do. I suffer from very bad depression as it is.'
Although the woman claims she has had many conversations with the company about her issues with it, a Mears spokesman said it has not received complaints from her.
The spokesman said: 'Regarding the garage door, we apologise for this incident and have worked quickly and professionally to resolve the issue.
'We immediately sent one of our workers to assess the damage and have since employed a specialist to fix the door. We of course will pay for all costs associated with this damage.
'All of our care-workers devote their time to ensuring our customers have the best care possible and we will work with any customer who feels that their issues are not being addressed.'