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Diss CAB starts life in new home

PUBLISHED: 09:35 29 May 2008 | UPDATED: 10:31 12 July 2010

After four months in temporary premises the citizens advice bureau will be moving on Monday into a brand new building at Diss.

The previous building at the Shelfanger Road site was made up of several second hand portable cabins, one of which was nearly 24 years old.

After four months in temporary premises the citizens advice bureau will be moving on Monday into a brand new building at Diss.

The previous building at the Shelfanger Road site was made up of several second hand portable cabins, one of which was nearly 24 years old. And the project to replace it was finally achieved as a result of a successful fundraising campaign, supported by grants from South Norfolk Council and the Big Lottery Fund.

The new premises will provide a comfortable and professional environment for both clients and workers - the additional space allowing the CAB to recruit and train more volunteers and help more clients.

Bureau manager Kate Biles said: “We are very excited to be moving back to Shelfanger Road and resuming our full service in a lovely new building. We are so thankful to the many local people and businesses for their financial support and practical assistance. In particular, we are grateful to the Age Concern staff at the Denny Centre who provided accommodation and services for our temporary advice service in Diss, and the staff at Harleston Information Plus for allowing us to extend our services there.

“We do apologise for the disruption this has caused both our clients and Shelfanger Road car park users, but we hope that everyone will appreciate that we now have a wonderful community asset from which to deliver a range of advice and support for local people.”

During the initial week, telephone advice, outreach services (except Loddon) and a limited appointment system will operate, enabling volunteers and staff to introduce a new waiting system within the purpose-built reception area.

From June 9, a full service will be provided at the site which for the first time will be fully accessible for people with disabilities.

The CAB will operate a drop in service from 10am-3pm Monday, Wednesday, Thursday and Friday, and an appointment service on Wednesday from 4pm-6pm. Telephone advice is available on 01379 651333, Monday to Friday from 10am-3pm, and Wednesdays 4pm-6pm. Specialist appointments and home visits may be available at other times.

The bureau also runs an outreach on Mondays at Loddon Library, at Harleston Information Plus on Wednesdays and Fridays, and at Eye Customer Service direct - all available from 10am to noon.

An official opening of the new premises will be held in a few weeks time.

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