'My shower flooded with faeces' – Woman says plumbing problems turned dream home into nightmare
PUBLISHED: 16:23 04 February 2019 | UPDATED: 10:33 05 February 2019
A woman’s dream home turned into a nightmare after her shower was flooded with faeces and her toilets constantly flushed - leaving her facing huge water bills.
Linda Anderson, 69, moved into a newly two-bedroom house in Long Stratton last August but said she was quickly dealing with persistent problems with the plumbing.
Her first shower saw water leak down through the ceiling below while the property’s three toilets were constantly blocked. The backing up led to waste water and faeces coming up into the shower while the constant flushing saw her water suppliers warning her bills would rise to almost £150 a month.
She said: “Despite only having two bedrooms the house has three toilets and I’ve had problems with them backing up from the moment I moved in. It is not very nice to have faeces floating about in your shower.
“The first time I had used the shower when I came back downstairs I had water running all down the windows on the inside. When they came to check that they found that the tray underneath the shower had not had the pipes connected, so it just came straight through the ceiling into the lounge.”
The £212,000 semi-detached house on Trumpeter Rise is part of Maple Rise, a development of about 50 new homes by Big Sky Developments, owned by South Norfolk Council.
Mrs Anderson said: “It took them three months to sort that out because they didn’t seem to realise that was something wrong with the drains that needed sorting out.
“I also got a letter from the water company saying that although I had been paying £19 a month for water and sewage at my previous house could I now pay £146 a month because I was using so much water to try to clear the problems with the toilets.”
The developer said work to repair water mains outside the house had now been carried out and a drains blockage removed.
Spencer Burrell from Big Sky Development said: “We are sorry that Mrs Anderson has experienced some issues since moving into Maple Park. It’s important to us that our customers enjoy their new homes and we have ensured that the issues have been resolved as quickly as possible. The drains did contain some builder’s rubble but this has now been cleared. We have also re-laid the drains and this has solved the problem.”