Greater Anglia managing director Jamie Burles has sent out a video message to passengers pledging to improve reliability – but insisting that his company deserved to win a top award for improved services last year.
Greater Anglia is facing a race against time to get enough new Intercity trains into service to meet the government’s deadline to retire its existing carriages.
Problems with Greater Anglia’s new Smart tickets have forced the company to turn back to old paper receipts as proof that some season ticket holders have paid for their journeys.
Train travellers face further disruption today as the ongoing issues with signalling and train faults cause delays and cancellations.
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